Appointment Cancellation
& Pet Policies

Pet Policy

As much as we love our furry companions, the salon is not a good environment for pets. Besides the fact that it is against city and state health regulations to have animals in the salon, we also have to consider our clients who may be allergic or not as ‘in-love’ with pets as others may be.  We have also found that because of the different chemicals and heavy aromas that we use at times combined with animal’s acute senses, it can actually irritate your pet to be in the salon and spa.

The State Board of Cosmetology and the Board of Consumer Affairs have specific Rules and Regulations stating that no animals are allowed in a salon at any time. Service dogs, not emotional support animals.

“Animals: No animals or pets shall be allowed in a salon, with the exception of fish kept in closed aquariums, or trained animals to assist the hearing impaired, visually impaired, or the physically disabled.”

Allowed Service Dogs

Guide: This type is regarded as a “working service dog”. Choose this type if you experience vision problems and your dog is trained to guide you in public settings.

Hearing Alert: This type is regarded as a “working service dog”. Choose this type if your dog is trained to alert you to sounds that you are unable to hear or identify, such as alarm clocks, doorbells, telephones, automobile sounds, and other important sounds you have trouble identifying.

Medical Assist: This type is regarded as a “working service dog”. Choose this type if your dog is trained to assist you when experiencing a physical situation in which you can’t perform a major life task for yourself (retrieve items, open doors, turn on lights, etc.).

Mobility: This type is regarded as a “working service dog”. Choose this type if your dog is trained or able to provide stability and support for substantial balance or walking problems because of a physical disability.

PSA (Psychiatric Service Animal): This type is regarded as a “working service dog”. Choose this type if your psychiatric or emotional disability substantially limits your ability to perform a major life task and your dog is trained to perform or help perform the task for you. A letter from a licensed therapist or psychiatrist that clearly indicates this is required.

Seizure Alert: This type is regarded as a “working service dog”. Choose this type if your dog is trained or able to either predict a seizure or to get assistance from another person at the onset of a seizure.

Emotional Support Animals

Emotional Support Animals (ESAs) are not regarded as a “working service dog”, but as an emotional support animal. An ESA enables you to function normally on a day to day basis. An ESA does NOT need to be trained to perform a significant life task for you.

An Emotional Support Animal (ESA) is an animal that, by its very presence, mitigates the emotional or psychological symptoms associated with a handler’s condition or disorder. The animal does NOT need to be trained to perform a disability-specific task. All domesticated animals (dogs, cats, birds, reptiles, hedgehogs, rodents, mini-pigs, etc.) may serve as an ESA. The only legal protections an Emotional Support Animal has are 1) to fly with their emotionally or psychologically disabled handler in the cabin of an aircraft and 2) to qualify for no-pet housing. No other public or private entity (motels, restaurants, stores, etc.) is required to allow your ESA to accompany you and in all other instances, your ESA has no more rights than a pet.

Cancellations

In the event that you need to cancel your appointment, please be sure to give us a minimum of a 24-hour notice. This allows other guests to book an appointment during this time slot. Any appointments that are canceled with less than a 24-hour notice are subject to a cancellation fee of 50% of all scheduled service(s). Cancellation notices must be given earlier for some services. Any appointments that are ‘no show’ will be subject to 100% of all the scheduled service(s).

We understand that accidents happen, people get sick and/or emergencies occur.  We will do our best to accommodate these rare occasions with grace.  We do record these occurrences so as to prevent abuse of the policy. We understand this may come across as shrewd yet our goal is to be preventative in order to protect and accommodate our team and guests.