We understand that many things in life can cause a change in your availability. For your convenience, you can reschedule or cancel your appointment online or by contacting us directly. Please reschedule or cancel any appointments 24 hours in advance for hair cuts and 48 hours in advance for any color and chemical services. This allows us to replace the appointment time with other guests who may be waiting. Thank you.
Please call the salon directly if you need assistance rescheduling.
Any appointments that are canceled with less than a 24-hour notice are subject to a cancellation fee of 50% of all scheduled service(s). Any appointments that are ‘no show’ will be subject to 50% of all the scheduled service(s).
Our cancelation policy applies to services that have not been canceled or rescheduled prior 24 hours of your appointment.
We understand that accidents happen, people get sick and/or emergencies occur. We will do our best to accommodate these rare occasions with grace. We do record these occurrences so as to prevent abuse of the policy.
As much as we love our furry companions, the salon is not a good environment for pets. Notwithstanding, it is against city and state health regulations to have animals in the salon, we also have to consider our clients who may be allergic or not as ‘in-love’ with pets as others may be. We have also found that because of the different chemicals and heavy aromas that we use at times combined with animal’s acute senses, it can actually irritate your pet to be in the salon and spa.
The State Board of Cosmetology and the Board of Consumer Affairs have “Animals: No animals or pets shall be allowed in a salon, with the exception of fish kept in closed aquariums, or trained animals to assist the hearing impaired, visually impaired, or the physically disabled.”specific Rules and Regulations stating that no animals are allowed in a salon at any time. The exception is service dogs, not emotional support animals.
Emotional Support Animals (ESAs) are not regarded as a “working service dog”, but as an emotional support animal. An ESA enables you to function normally on a day to day basis. An ESA does NOT need to be trained to perform a significant life task for you.